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FAQs
Proper Handling and Storage
How are the product materials sourced?
Where are the products storage?
Orders / Shipping Questions
How long will it take to receive my order?
How do I track my package?
I have a question about my order, who can I talk to?
Can I change / cancel my order?
There was an issue with my order (delayed / lost, incorrect, etc), what should I do?
Do you ship internationally?
Where do you ship from?
Returns
What is your return policy?
My item arrived damaged, what should I do?
Sustainability
How the boxes program works for sustainability?
How helpful is the program with the environment?
Sellers
How to select sellers for the marketplace?
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