Want to request specific delivery dates? While we don't currently offer that option, we can expedite your order!

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Here's how it works:

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Orders placed before 11 am Thursday will ship the same day.
Orders placed after 11 am Thursday will ship on Monday.
Delivery typically takes 1-3 business days after shipment.

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Please note that we can't guarantee specific delivery dates at this time. However, this information should give you a good estimate of when to expect your order.

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If you have any questions or need further assistance, please don't hesitate to contact our support team at support@deliveredcold.com

",{"_13":395,"_390":383,"_36":396,"_392":397},"12","How is my food packed and shipped?","

At DeliveredCold, each package is meticulously curated, packed, and shipped with precision to cater to the specific requirements of each item. This ensures that the freshest and most delicious food is delivered right to your doorstep.

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It's important to note that, in most cases, our frozen products may partially or fully thaw during transit. However, rest assured that our products requiring refrigeration are safe to enjoy as long as they arrive cool to the touch.

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The majority of our items are shipped frozen, typically with the inclusion of dry ice or ice packs. Despite these precautions, there is still a possibility of thawing during transit.

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When it comes to disposing of dry ice, please handle it with care. You can leave dry ice outside on the sidewalk, where it will often dissipate quickly if exposed to the sun. Alternatively, if left in its plastic or paper wrappings, dry ice can be placed in a sink or container to avoid any damage to surfaces. It's crucial to avoid direct contact with dry ice, so please refrain from touching it directly.

",{"_13":399,"_390":383,"_36":400,"_392":401},"13","How Does DeliveredCold Prioritize Sustainability?","

At DeliveredCold, we're committed to minimizing our environmental impact while delivering delicious, fresh food to your door. Here's how we achieve sustainability in every box:

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Eco-Friendly Boxes:

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We prioritize recycled and recyclable materials for all our boxes whenever possible.
When distance and weather allow, we even use biodegradable green liners for an extra eco-touch.
To counterbalance our carbon footprint, we plant a tree for every box shipped.

Energy-Efficient Facilities:

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Our facilities are designed with energy efficiency in mind, minimizing our overall footprint.
We ditch the propane and opt for electric forklifts and handtrucks for cleaner operations.

Maximizing Box Space:

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Our intelligent algorithm helps us optimize box space, reducing the need for packing materials.
Instead of empty space and filler, we offer you additional products at great prices, giving you more bang for your buck and minimizing waste.
For boxes containing frozen items and dry ice, we use paper or plastic filler only when necessary to prevent shifting during transit.

We believe that even small changes can make a big difference. By choosing DeliveredCold, you're not just getting quality food; you're also supporting a company dedicated to a greener future.

",{"_13":403,"_390":383,"_36":404,"_392":405},"14","Why Choose DeliveredCold for a Greener Grocery Game?","

Worried about frozen food's environmental impact? DeliveredCold is here to change the game! We're passionate about reducing waste and giving you a guilt-free way to enjoy delicious frozen food and treats. Here's why:

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Less Waste, More Choice: Ditch the bulk-buy blues! With DeliveredCold, you order what you want, in the quantities you need. No more freezer overflow leading to forgotten food and wasted resources.
Eco-Conscious Packaging: We embrace recycled and recyclable materials for our boxes, minimizing our footprint from the get-go. Plus, we go the extra mile with biodegradable green liners whenever distance and weather allow.
Planting for the Future: Every box you receive means one new tree planted, thanks to our dedication to offsetting our carbon footprint and ensuring a greener future.
Efficiency at its Best: Our facilities are designed for optimal energy savings, and we even use electric forklifts and handtrucks for cleaner operations.
Smart Packing, Less Filling: Our clever algorithm maximizes box space, meaning less need for empty filler materials. Instead, we offer you additional products at fantastic prices, minimizing waste and giving you more value.
Frozen Favorites, Securely Delivered: For items needing extra chill, we use paper or plastic filler only when necessary to prevent shifting during transit, ensuring your frozen goodies arrive safe and sound.
By choosing DeliveredCold, you're not just enjoying delicious frozen food; you're making a conscious choice for a more sustainable future. It's a win-win for your taste buds and the planet!

",{"_13":407,"_384":408,"_386":409},"20","Store",[410,414,418,422,426,430],{"_13":411,"_390":407,"_36":412,"_392":413},"21","How do I know if my personal and credit card information is secure?","

DeliveredCold uses the Shopify eCommerce platform, which is used by over 600 thousand merchants worldwide.

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Shopify is designed to have the PCI level 1 compliant for credit card processing. This means this platform has already adhered to the highest standards of server compliance and, at the same time, the highest standards in the world on payment processing.

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Rest assured, Shopify has implemented a range of security measures to protect your data within our ecosystem. These measures include limiting login attempts to prevent unauthorized access. Additionally, as an app developer on Shopify, we (DeliveredCold) only access the specific data required to run our apps. This ensures that your information is handled with the utmost care and security.

",{"_13":415,"_390":407,"_36":416,"_392":417},"22","How does DeliveredCold pick the products that are featured on the website?","

The \"Top Picks\" collection at DeliveredCold is thoughtfully curated by our dedicated staff. We discover exceptional food makers through a diverse range of methods, including staff recommendations, collaborations with shops, and input from our fellow food enthusiasts—just like yourself! We embrace the opportunity to explore new and exciting products, and your suggestions are more than welcome. Feel free to share your recommendations with us by reaching out to our customer support staff at support@deliveredcold.com. We appreciate your input and look forward to hearing from you!

",{"_13":419,"_390":407,"_36":420,"_392":421},"23","What is the shipping materials made from?","

At Delivered Cold, we're all about making a positive impact on the environment without compromising on quality. Our boxes are made from recycled materials, and you can recycle them too! We even use green cell liners when we can. When required due to weather or distances, we do use styrofoam coolers. However, for every box we send, we plant a tree.

",{"_13":423,"_390":407,"_36":424,"_392":425},"24","What are your shipping materials made from?","

Delivered Cold is committed to minimizing our environmental impact while ensuring top-notch delivery for your orders. Here's the breakdown:

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Recycled boxes: Most of our boxes are made from recycled materials, so you can feel good about giving them a second life by tossing them in the recycling bin.
Green cell liners: We use eco-friendly cell liners made from plants instead of traditional plastic whenever possible.
Styrofoam coolers (limited use): In some cases, like extreme weather or long distances, we use styrofoam coolers for optimal temperature control.
Tree planting: To offset the use of any styrofoam, we plant a tree for every single box we ship. That means your delicious treats come with a touch of green goodness!

We hope this transparency helps you understand our commitment to both quality and sustainability. If you have any further questions about our packaging, please don't hesitate to reach out to our support team at support@deliveredcold.com

",{"_13":427,"_390":407,"_36":428,"_392":429},"25","Where are your products stored before reaching my door?","

Your delicious Delivered Cold treats spend their time relaxing in a state-of-the-art cold storage facility! This fancy place is specifically designed to use energy efficiently while keeping everything at peak freshness. We pack each box in a frosty 36°F fridge and then store them at a chilly -10°F until they're picked up by our delivery partners. This double dose of temperature control ensures everything stays perfectly frozen and ready to enjoy when they arrive at your doorstep. So rest assured, your tasty treats will be as fresh as can be when they ring your doorbell!

",{"_13":431,"_390":407,"_36":432,"_392":433},"26","Finding the Perfect Partner: How We Choose DeliveredCold Sellers","

At DeliveredCold, we're picky. Like, really picky. When it comes to choosing our sellers, we prioritize quality, variety, and sustainability, all while ensuring a seamless and positive customer experience. So, how do we find these hidden gems? Let's peek behind the curtain:

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Quality Above All: Our first and foremost focus is on brands known for their top-notch products. We seek out sellers who share our passion for exceptional taste and freshness, ensuring you get the best bang for your frozen buck.
Uniqueness Matters: Forget boring, run-of-the-mill options. We actively curate a diverse selection of sellers that offer unique and exciting finds. From trendy ice cream pints to handcrafted frozen meats, we want your DeliveredCold experience to be an adventure of delicious discovery.
Sustainable Choices: We believe in doing our part for the planet, and that extends to our seller partnerships. We actively seek out farmers practicing regenerative agriculture, producers of pasture-raised poultry, and creators of allergen-free, gluten-free, and other healthy options. So, you can indulge guilt-free, knowing your purchase supports sustainable practices.
Wide Array, Seamless Shopping: Whether you're craving comfort food or a culinary adventure, DeliveredCold has you covered. We aim to assemble a diverse group of sellers who cater to a wide range of preferences and dietary needs. Plus, our intuitive platform makes navigating your shopping journey a breeze, so you can find your perfect frozen goodies in no time.

Choosing our sellers is a meticulous process, but it's what defines the DeliveredCold experience. We believe in building strong partnerships with those who share our values and commitment to exceptional service. So, the next time you fire up your DeliveredCold app, rest assured you're getting the best of the best – curated just for you!

",{"_13":435,"_384":436,"_386":437},"30","Account",[],{"_13":439,"_384":440,"_386":441},"40","Returns & Refunds",[442,446],{"_13":443,"_390":439,"_36":444,"_392":445},"41","What is your refund policy?","

DeliveredCold does not offer refunds for orders that are damaged beyond our control, such as carrier delay, or extreme temperatures outdoors or within carrier facilities. If there is an issue with your product, please contact our Customer Support team within seven days of delivery at support@deliveredcold.com to report the issue. Each inquiry is resolved on a case-by-case basis.

",{"_13":447,"_390":439,"_36":448,"_392":449},"42","What is your return policy?","

We can't accept returns since our items are perishable, but we are committed to excellent customer service. Please email us at support@deliveredcold.com, and we will do our best to resolve your issue.

",{"_13":451,"_384":452,"_386":453},"50","Shipping & Tracking",[454,458,462,466,470,474,478,482,486,490],{"_13":455,"_390":451,"_36":456,"_392":457},"51","How soon can I expect my delicious food to arrive?","

We're eager to get your Delivered Cold goodies to you as quickly as possible! Below is an image showing our standard delivery timeframes based on your location. Remember, these are estimates, and unforeseen circumstances like weather or shipping delays might add a few extra days (we'll keep you updated if that happens!).

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Just a heads-up: We ship orders Monday through Thursday. So, if you place your order before noon CST, it'll be on its way that same day! Otherwise, it'll hop on the next available delivery truck.

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Here's a tip: Check out the estimated delivery times in the image before you finalize your order, so you can plan your yummy snack attacks accordingly!

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",{"_13":459,"_390":451,"_36":460,"_392":461},"52","How do I track my package?","

No need to play hide-and-seek with your Delivered Cold goodies! Once your order is on its way, we'll send you a special tracking link. Just click on it to see the exact location of your package and its estimated arrival time. Don't worry, we'll also send a copy of the tracking information to the email address on your account, so you always have it handy. Now you can sit back, relax, and get ready to welcome your delicious treats with open arms (and maybe an empty stomach)!

",{"_13":463,"_390":451,"_36":464,"_392":465},"53","How do I update my estimated delivery date?","

Please be aware that delivery dates are estimates as we currently do not support delivery on specific dates. However, you can email support at support@deliveredcold.com and request a change in your estimated delivery dates.

",{"_13":467,"_390":451,"_36":468,"_392":469},"54","Can I modify or cancel my order?","

We completely understand that plans can unexpectedly shift. If you find the need to modify or cancel your order, you have a 2-hour window from the time of placing the order to do so. Simply contact our dedicated support team at support@deliveredcold.com, and we'll make every effort to assist you. It's important to keep in mind that, due to the complexities of our logistics, making changes later than the specified window may not always be feasible. We appreciate your understanding.

",{"_13":471,"_390":451,"_36":472,"_392":473},"55","Can I ship to a PO Box or APO/Military location?","

Unfortunately, we currently cannot deliver to P.O. Boxes, APO boxes, Amazon Hubs, or Lockers due to our products' perishable nature.

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DeliveredCold is equipped to ship to residential addresses, businesses, venues, and apartment buildings. We advise against shipping to USPS facilities, UPS, or FedEx distribution centers, as this may lead to spoilage or disposal of the product.

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When shipping to hotels, venues, or other public centers like hospitals, please include both the recipient's name and the hotel/venue name in the address. We recommend notifying the destination about the impending perishable shipment to ensure they are prepared. Please be aware that DeliveredCold is not accountable for packages declined by venues.

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",{"_13":475,"_390":451,"_36":476,"_392":477},"56","What are Delivered Cold shipping policies?","

Carrier Delay:

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At DeliveredCold, we take immense pride in our products and make every effort to ensure they reach you in optimal condition on your requested delivery date. Despite our best efforts, certain factors beyond our control, such as weather conditions and transit delays once the package is with FedEx or UPS, can impact delivery timelines. It's important to note that the shipping guidelines provided on our website are not guarantees of a specific shipping or arrival date.

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DeliveredCold is not accountable for delays caused by various factors, including high package volume, weather events, mechanical errors, strikes, natural disasters, terrorism safety control, local carrier mis-scans, or inaccurate/incomplete shipping information. Additionally, we do not mandate a signature for the release of shipments, and the decision to leave a package at a given address rests solely with the individual delivery person, a circumstance beyond our control.

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Delivery Times:

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We cannot guarantee specific delivery times, as this is subject to the discretion of the local carrier. Most carriers typically deliver packages between 8 am and 10 pm. For time-sensitive events, we recommend placing orders well in advance, scheduling them to arrive at least 2 days before your event. Many of our products can be frozen or refrigerated upon arrival to maintain freshness.

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In anticipation of high package volumes, especially during holidays or other uncontrollable events, we may choose to ship your order early to ensure it arrives in optimal condition. DeliveredCold reserves the right to adjust the arrival schedule of your order, either earlier or later than estimated, to prevent delays based on operational conditions.

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Reroutes:

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Customers are responsible for verifying the accuracy of all shipping information before submitting an order and in their order confirmation email. If any changes to the delivery address are needed after your order has shipped, please contact our customer service staff at support@deliveredcold.com.

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Returns, Refunds, and Cancellations: Once an order has shipped or entered fulfillment, we do not accept returns, issue refunds, or allow cancellations. All packages are shipped via UPS or FedEx, and therefore, we cannot deliver to P.O. Box addresses.

",{"_13":479,"_390":451,"_36":480,"_392":481},"57","I encountered an issue with my order (delayed/lost, incorrect, damaged, etc.), what should I do?","

If you have any concerns regarding your order, whether it's a delay, loss, damaged, or an incorrect item, please don't hesitate to contact our dedicated customer support team at support@deliveredcold.com. We're here to promptly assist you in resolving any issues, ensuring that your experience with DeliveredCold remains nothing short of excellent. Your satisfaction is our priority.

",{"_13":483,"_390":451,"_36":484,"_392":485},"58","My order arrived thawed or warmer than expected","

We take great pride at DeliveredCold and our partner shops in ensuring that your order is meticulously packaged and shipped promptly. Our goal is to ensure it reaches your doorstep in excellent condition and is safe for consumption. To achieve this, we regularly conduct test shipments and adjust shipping speeds or packaging based on the season, especially when dealing with the shipment of fresh and frozen foods. However, it's important to note that, at times, packages may be affected by conditions beyond our control, such as extreme seasonal temperatures.

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For our frozen products, it is normal for them to partially or fully thaw in transit, as outlined on their respective product pages.

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If you have any concerns about the condition of your order or if you believe it is not safe to consume, please send photos of your package to our Customer Support team at support@deliveredcold.com within 7 days of delivery. While temperature cannot be accurately displayed through a photo, examining the contents of the package will help us determine the cause of any damage to your order. It's important to note that DeliveredCold is not responsible for orders damaged due to extreme seasonal temperatures. However, we handle each inquiry on a case-by-case basis and are more than happy to assist you.

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Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch.

",{"_13":487,"_390":451,"_36":488,"_392":489},"59","Do you ship internationally?","

Unfortunately, we are unable to ship internationally at this time.

",{"_13":491,"_390":451,"_36":492,"_392":493},"60","What is your shipping origin, and are there any states you do not ship to?","

Our shipping operations commence from our facility in Central Texas, ensuring reliable service. We extend our shipping services to the contiguous United States, with the exception of Alaska and Hawaii. Should you have any specific questions about our shipping destinations, please feel free to contact us for more comprehensive information. We're here to provide the details you need.

",{"_13":491,"_384":495,"_386":496},"Fees & Billing",[],"defaultArticles",[499,503,507,510],{"_13":383,"_384":385,"_386":500},[501,502],{"_13":389,"_390":383,"_36":391,"_392":393},{"_13":395,"_390":383,"_36":396,"_392":397},{"_13":407,"_384":408,"_386":504},[505],{"_13":411,"_390":407,"_36":412,"_392":506},"

DeliveredCold uses the Shopify eCommerce platform, which is used by over 600 thousand merchants worldwide.

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",{"_13":439,"_384":440,"_386":508},[509],{"_13":443,"_390":439,"_36":444,"_392":445},{"_13":451,"_384":452,"_386":511},[512,514],{"_13":455,"_390":451,"_36":456,"_392":513},"

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Just a heads-up: We ship orders Monday through Thursday. So, if you place your order before noon CST, it'll be on its way that same day! Otherwise, it'll hop on the next available delivery truck.

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Here's a tip: Check out the estimated delivery times in the image before you finalize your order, so you can plan your yummy snack attacks accordingly!

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",{"_13":459,"_390":451,"_36":460,"_392":461},"actionData","errors"]

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