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Returns & the Cold Promise
Thawed, damaged, wrong — we make it right
What is your return policy?Frozen food can’t come back, so we don’t do returns — we make it right. If something is damaged, thawed, spoiled, missing or wrong, tell us within 72…Returns & the Cold Promise · updated Oct 12, 2026My item arrived damaged or thawed. What should I do?Take a photo, then tap “Report a problem with my box” or contact us. That starts a Cold Promise claim; we reply within two hours during business…Returns & the Cold Promise · updated Sep 30, 2026What is your refund policy?If a box arrives damaged, thawed or spoiled, or an item is missing or wrong, tell us within 72 hours of delivery, with a photo: tap “Report a problem…Returns & the Cold Promise · updated Oct 12, 2026What is your return policy?Frozen food can’t come back, so we don’t do returns — we make it right. If something is damaged, thawed, spoiled, missing or wrong, tell us within 72…Returns & the Cold Promise · updated Oct 12, 2026
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