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Returns & Refunds
Damaged, thawed or not right — we make it right
I’m not happy with a productWe want you to love what you order. If a product didn’t meet your expectations — taste, size, quality, or not matching the description — email…Returns & Refunds · updated Oct 28, 2026Expired or short-dated productWe remove products from sale before they get close to their expiration date. If an item arrives expired, or with too little time left to enjoy it,…Returns & Refunds · updated Oct 28, 2026My order arrived damagedIf your box or items arrived damaged — a crushed box, torn packaging, broken items: Take photos of the outside of the box, the packaging and the…Returns & Refunds · updated Oct 28, 2026My order arrived thawed or warmer than expectedWe test our packaging throughout the year and adjust it for the season, and it’s normal for frozen items to partly thaw in transit. Products that…Returns & Refunds · updated Oct 28, 2026What is your return policy?Because our products are perishable, we can’t accept returns. If something isn’t right with your order, email [email protected] within 72…Returns & Refunds · updated Oct 28, 2026What is your refund policy?We stand behind every order. If something isn’t right — your order arrived late and spoiled, thawed and unsafe, damaged, incorrect, or with items…Returns & Refunds · updated Oct 28, 2026
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