What is your refund policy?

If a box arrives damaged, thawed or spoiled, or an item is missing or wrong, tell us within 72 hours of delivery, with a photo: tap “Report a problem with my box” on the tracking page or contact us. We reship the affected items or give you store credit, and refund to your card only when we can’t reship. Reports after 72 hours or without photos, damage after delivery, a wrong address or a refused delivery aren’t covered. The full terms are in our Terms and Conditions, section 11(g).