What is your refund policy?

We stand behind every order. If something isn’t right — your order arrived late and spoiled, thawed and unsafe, damaged, incorrect, or with items missing — contact us at [email protected] within 72 hours of delivery, with your order number and photos of the box and the affected items.

We review every case individually. Depending on what happened, we may reship the affected items, refund them, or both. Refunds go back to your original payment method and can take up to 10 business days to appear on your statement.

Because our products are perishable, we can’t accept returns. See What is your return policy?