How it ships
Frozen when we pack it. Frozen at your door.
- 1Packed frozen in a Frozen Logistics facilityOur own team, our own cold storage.
- 2Insulated box, dry iceAn insulated liner or cooler and dry ice, sized for the weather and the distance. Packaging depends on location and other factors and can’t be chosen.
- 3Ships Monday to ThursdayOrder by 11 am Central and it ships that day. Thursday is for central Texas only, so nothing sits over a weekend.
- 41–3 days to your doorTracked all the way. We tell you when it’s on the truck and when it lands.
- 5Straight into your freezerA few hours on the porch is fine. Leftover dry ice: don’t touch it, let it evaporate outside.
- 6Arrives frozen or we make it rightThe Cold Promise, included with every box. Tell us within 72 hours of delivery, with a photo.
* $99 minimum order. Free shipping on orders of $129 or more, lower 48 states only. Under $129, shipping is a flat $24.99. Some bulk items may add their own shipping. They’re marked “Shipping added at checkout”, and you’ll see the charge before you pay.
Do you need more help?
We reply within 24 hours on business days. Weekend messages are answered the next business day.