At DeliveredCold, each package is meticulously curated, packed, and shipped with precision to cater to the specific requirements of each item. This ensures that the freshest and most delicious food is delivered right to your doorstep.

It’s important to note that, in most cases, our frozen products may partially or fully thaw during transit. However, rest assured that our products requiring refrigeration are safe to enjoy as long as they arrive cool to the touch.

The majority of our items are shipped frozen, typically with the inclusion of dry ice or ice packs. Despite these precautions, there is still a possibility of thawing during transit.

When it comes to disposing of dry ice, please handle it with care. You can leave dry ice outside on the sidewalk, where it will often dissipate quickly if exposed to the sun. Alternatively, if left in its plastic or paper wrappings, dry ice can be placed in a sink or container to avoid any damage to surfaces. It’s crucial to avoid direct contact with dry ice, so please refrain from touching it directly.

Everything goes straight into your freezer. If a box sits on the porch a few hours on a hot day it will still be frozen — the dry ice and liner are sized for that — but don’t leave it overnight.

Don’t touch it with bare hands. Leave any remaining piece in the open box somewhere ventilated (a garage or porch) and it evaporates in a few hours. Never seal it in a closed container.

In a Frozen Logistics facility — our own cold storage. Every seller’s product is received, held and packed by our team — nothing ships from a third party.

Boxes ship Monday to Thursday. Order by 11 am Central on a ship day and your box ships that same day. Most boxes arrive in 1–3 days depending on where you are; Thursday shipping is for central Texas (1-day) only. We never ship to arrive on a weekend. Your checkout page shows the arrival date before you pay.

Under Your account › Orders & tracking, or the link in your shipping text. You get a text when it’s on the truck and when it lands.

Until it’s packed — usually the morning of your ship day. Tap the order under Orders & tracking, or ask us here.

Not yet. We ship to the lower 48 states.

Tap “Report a problem with my box” on the tracking page, or contact us, within 72 hours of delivery, with a photo of what you found. If anything arrives thawed or damaged, the Cold Promise covers it: we reship it or give you store credit, and refund it only when we can’t reship.

We're eager to get your Delivered Cold goodies to you as quickly as possible! Below is an image showing our standard delivery timeframes based on your location. Remember, these are estimates, and unforeseen circumstances like weather or shipping delays might add a few extra days (we'll keep you updated if that happens!).

Please be aware that delivery dates are estimates as we currently do not support delivery on specific dates. However, you can contact support and request a change in your estimated delivery dates.

Unfortunately, we currently cannot deliver to P.O. Boxes, APO boxes, Amazon Hubs, or Lockers due to our products' perishable nature.

DeliveredCold is equipped to ship to residential addresses, businesses, venues, and apartment buildings. We advise against shipping to carrier pickup points or distribution centers, as this may lead to spoilage or disposal of the product.

When shipping to hotels, venues, or other public centers like hospitals, please include both the recipient's name and the hotel/venue name in the address. We recommend notifying the destination about the impending perishable shipment to ensure they are prepared. Please be aware that DeliveredCold is not accountable for packages declined by venues.

Carrier Delay:

At DeliveredCold, we take immense pride in our products and make every effort to ensure they reach you in optimal condition on your requested delivery date. Despite our best efforts, certain factors beyond our control, such as weather conditions and transit delays once the package is with the carrier, can impact delivery timelines. It's important to note that the shipping guidelines provided on our website are not guarantees of a specific shipping or arrival date.

DeliveredCold is not accountable for delays caused by various factors, including high package volume, weather events, mechanical errors, strikes, natural disasters, terrorism safety control, local carrier mis-scans, or inaccurate/incomplete shipping information. Additionally, we do not mandate a signature for the release of shipments, and the decision to leave a package at a given address rests solely with the individual delivery person, a circumstance beyond our control.

Delivery Times:

We cannot guarantee specific delivery times, as this is subject to the discretion of the local carrier. Most carriers typically deliver packages between 8 am and 10 pm. For time-sensitive events, we recommend placing orders well in advance, scheduling them to arrive at least 2 days before your event. Many of our products can be frozen or refrigerated upon arrival to maintain freshness.

In anticipation of high package volumes, especially during holidays or other uncontrollable events, we may choose to ship your order early to ensure it arrives in optimal condition. DeliveredCold reserves the right to adjust the arrival schedule of your order, either earlier or later than estimated, to prevent delays based on operational conditions.

Reroutes:

Customers are responsible for verifying the accuracy of all shipping information before submitting an order and in their order confirmation email. If any changes to the delivery address are needed after your order has shipped, please contact our customer service staff.

Returns, Refunds, and Cancellations: Once an order has shipped or entered fulfillment, we do not accept returns, issue refunds, or allow cancellations. All packages are shipped with a third-party carrier, and therefore, we cannot deliver to P.O. Box addresses.

If you have any concerns regarding your order, whether it's a delay, loss, damaged, or an incorrect item, please don't hesitate to contact our dedicated customer support team. We're here to promptly assist you in resolving any issues, ensuring that your experience with DeliveredCold remains nothing short of excellent. Your satisfaction is our priority.

We take great pride at DeliveredCold and our partner shops in ensuring that your order is meticulously packaged and shipped promptly. Our goal is to ensure it reaches your doorstep in excellent condition and is safe for consumption. To achieve this, we regularly conduct test shipments and adjust shipping speeds or packaging based on the season, especially when dealing with the shipment of fresh and frozen foods. However, it's important to note that, at times, packages may be affected by conditions beyond our control, such as extreme seasonal temperatures.

For our frozen products, it is normal for them to partially or fully thaw in transit, as outlined on their respective product pages.

If you have any concerns about the condition of your order or if you believe it is not safe to consume, please send photos of your package to our Customer Support team within 7 days of delivery. While temperature cannot be accurately displayed through a photo, examining the contents of the package will help us determine the cause of any damage to your order. It's important to note that DeliveredCold is not responsible for orders damaged due to extreme seasonal temperatures. However, we handle each inquiry on a case-by-case basis and are more than happy to assist you.

Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch.

Our shipping operations commence from our facility in Central Texas, ensuring reliable service. We extend our shipping services to the contiguous United States, with the exception of Alaska and Hawaii. Should you have any specific questions about our shipping destinations, please feel free to contact us for more comprehensive information. We're here to provide the details you need.

Frozen food can’t come back, so we don’t do returns — we make it right. If something is damaged, thawed, spoiled, missing or wrong, tell us within 72 hours of delivery, with a photo, and we reship the affected items or give you store credit; we refund to your card only when we can’t reship.

Take a photo, then tap “Report a problem with my box” or contact us. That starts a Cold Promise claim; we reply within two hours during business hours, next business day otherwise.

If a box arrives damaged, thawed or spoiled, or an item is missing or wrong, tell us within 72 hours of delivery, with a photo: tap “Report a problem with my box” on the tracking page or contact us. We reship the affected items or give you store credit, and refund to your card only when we can’t reship. Reports after 72 hours or without photos, damage after delivery, a wrong address or a refused delivery aren’t covered. The full terms are in our Terms and Conditions, section 11(g).

Frozen food can’t come back, so we don’t do returns — we make it right. If something is damaged, thawed, spoiled, missing or wrong, tell us within 72 hours of delivery, with a photo, and we reship the affected items or give you store credit; we refund to your card only when we can’t reship.

The seller does. Each seller declares the dietary tags for their own products based on their recipe and any certifications they hold. Delivered Cold does not test or certify products and is not responsible for a mistagged item. If you have an allergy or a strict requirement, read the seller’s ingredient list on the product page and ask us before ordering.

That’s our freezer count, live. Sellers make in small batches; when it’s gone it’s gone until the next delivery. Tap Notify me on a sold-out item and we’ll tell you when it’s back.

Build a box of $149 or more once in the Restock builder and save 10% on it — 12% from $199, 15% from $249, on the box value before the discount. Pick how often you want to be reminded — every 4, 6 or 8 weeks. When the next box is due we email you; reorder the same box in one tap from the email or Account › Restock, at the same savings, or skip it. Restock boxes ship free. Stop the reminders any time in one tap. Nothing is charged or shipped until you reorder.

We don’t currently offer scheduled delivery dates, but here’s what you can expect:

• We ship Monday to Thursday. Orders placed before 11 AM CT on a ship day ship that day
• Thursday shipping is for central Texas (1-day) only; anything after that ships the following Monday
• Once shipped, delivery typically takes 1–3 business days
• We do not offer weekend shipping or deliveries

To help avoid delays, please double-check your shipping information before placing your order. Incorrect or incomplete addresses may delay fulfillment and transit times.

We also do not ship to PO Boxes, so please ensure your shipping address is a valid physical address.

While we can’t guarantee exact delivery dates, this timeline should help you plan ahead with confidence.

If you have any questions or need further assistance, please contact our support team

Here's how we keep the waste down in every box:

• Recyclable materials: our boxes are made from recycled materials whenever possible, most of the packaging can be recycled after delivery, and we use recyclable liners when distance and weather allow.
• Dry ice made on site: we make our own dry ice where we pack, so it doesn't have to be trucked in.
• Less transportation: everything you order from different sellers ships together in one box, so it's one delivery instead of one per seller.
• Electric forklifts: the forklifts and handtrucks in our cold storage are electric.

We size every box to the order and use filler only when it's needed to keep items from shifting.

Frozen food takes cold, packaging and miles to ship. Here's how we use less of each:

• Order what you want: buy the quantities you need from many sellers, instead of bulk packs that end up forgotten in the freezer.

• Recyclable materials: our boxes are made from recycled materials whenever possible, most of the packaging can be recycled after delivery, and we use recyclable liners when distance and weather allow.
• Dry ice made on site: we make our own dry ice where we pack, so it doesn't have to be trucked in.
• Less transportation: everything you order from different sellers ships together in one box, so it's one delivery instead of one per seller.
• Electric forklifts: the forklifts and handtrucks in our cold storage are electric.

Sign in › Forgot password? — we email a reset link that works for 30 minutes.

Your account › Notifications. Every type has its own switch and frequency.

Your account › Log out, at the bottom of the account menu.

Not on boxes of $129 or more — Ground shipping is free. Under $129, shipping is a flat $24.99, and you see it before you pay. Every box ships Ground, packed with dry ice for the trip. We ship to the lower 48 states. Some bulk items may add their own shipping. They’re marked “Shipping added at checkout”, and you’ll see the charge before you pay.

Every box is packed by hand in our freezer with an insulated liner and dry ice sized for the trip. Below $99, that packing costs more than the food is worth sending. Mix any of our sellers to get there — and at $129, shipping’s free.

We look for small, independent frozen makers with a story and a product we’d put in our own freezer. Every seller ships to a Frozen Logistics facility, where we hold and pack it ourselves.

Have a brand and want to sell with us? Learn how to become a seller →

DeliveredCold uses the Shopify eCommerce platform, which is used by over 600 thousand merchants worldwide.

Shopify is designed to have the PCI level 1 compliant for credit card processing. This means this platform has already adhered to the highest standards of server compliance and, at the same time, the highest standards in the world on payment processing.

Rest assured, Shopify has implemented a range of security measures to protect your data within our ecosystem. These measures include limiting login attempts to prevent unauthorized access. Additionally, as an app developer on Shopify, we (DeliveredCold) only access the specific data required to run our apps. This ensures that your information is handled with the utmost care and security.

The "Top Picks" collection at DeliveredCold is thoughtfully curated by our dedicated staff. We discover exceptional food makers through a diverse range of methods, including staff recommendations, collaborations with shops, and input from our fellow food enthusiasts—just like yourself! We embrace the opportunity to explore new and exciting products, and your suggestions are more than welcome. Feel free to share your recommendations with us by reaching out to our customer support staff. We appreciate your input and look forward to hearing from you!

Your delicious Delivered Cold treats spend their time relaxing in a state-of-the-art cold storage facility! This fancy place is specifically designed to use energy efficiently while keeping everything at peak freshness. We pack each box in a frosty 36°F fridge and then store them at a chilly -10°F until they're picked up by our delivery partners. This double dose of temperature control ensures everything stays perfectly frozen and ready to enjoy when they arrive at your doorstep. So rest assured, your tasty treats will be as fresh as can be when they ring your doorbell!

At DeliveredCold, we're picky. Like, really picky. When it comes to choosing our sellers, we prioritize quality, variety, and sustainability, all while ensuring a seamless and positive customer experience. So, how do we find these hidden gems? Let's peek behind the curtain:

• Quality Above All: Our first and foremost focus is on brands known for their top-notch products. We seek out sellers who share our passion for exceptional taste and freshness, ensuring you get the best bang for your frozen buck.
• Uniqueness Matters: Forget boring, run-of-the-mill options. We actively curate a diverse selection of sellers that offer unique and exciting finds. From trendy ice cream pints to handcrafted frozen meats, we want your DeliveredCold experience to be an adventure of delicious discovery.
• Sustainable Choices: We believe in doing our part for the planet, and that extends to our seller partnerships. We actively seek out farmers practicing regenerative agriculture, producers of pasture-raised poultry, and creators of allergen-free, gluten-free, and other healthy options. So, you can indulge guilt-free, knowing your purchase supports sustainable practices.
• Wide Array, Seamless Shopping: Whether you're craving comfort food or a culinary adventure, DeliveredCold has you covered. We aim to assemble a diverse group of sellers who cater to a wide range of preferences and dietary needs. Plus, our intuitive platform makes navigating your shopping journey a breeze, so you can find your perfect frozen goodies in no time.

Choosing our sellers is a meticulous process, but it's what defines the DeliveredCold experience. We believe in building strong partnerships with those who share our values and commitment to exceptional service. So, the next time you fire up your DeliveredCold app, rest assured you're getting the best of the best – curated just for you!