My order hasn’t shipped yet — why?

Most orders ship on Thursday or the following Monday, depending on when they’re placed (see How far in advance should I place my order?), and you’ll get tracking by email once your box ships.

Your order may also be waiting because:

• An item is out of stock — we’ll email you with options before we ship.

• We can’t ship to the address (for example, a PO Box) — we’ll email you for a new address.

• We’re running behind — if your ship date changes, we’ll email you the new date.

If it’s been more than a week since you ordered and you haven’t heard from us, email [email protected] with your order number.