Check your tracking link first — it has the carrier’s latest estimate. Weather and carrier volume sometimes add a day or two.

If your package is more than a day late, or tracking hasn’t moved, email support@deliveredcold.com with your order number. We’ll check with the carrier and keep you posted. When your package arrives, look it over: if a delay left your food warm or unsafe, send us photos within 72 hours and we’ll make it right (see My order arrived thawed or warmer than expected).

","updated","2026-10-28","confluence","ref","CS · page 482082846","pop",0,"plain","Check your tracking link first — it has the carrier’s latest estimate. Weather and carrier volume sometimes add a day or two. If your package is more than a day late, or tracking hasn’t moved, email support@deliveredcold.com with your order number. We’ll check with the carrier and keep you posted. When your package arrives, look it over: if a delay left your food warm or unsafe, send us photos within 72 hours and we’ll make it right (see My order arrived thawed or warmer than expected).","excerpt","Check your tracking link first — it has the carrier’s latest estimate. Weather and carrier volume sometimes add a day or two. If your package is more…",{"_1080":1486,"_1469":1487,"_1434":1437,"_1103":1488,"_1472":1489,"_1474":1475,"_1141":1476,"_1477":1490,"_1479":1480,"_1481":1491,"_1483":1492},"my-order-hasnt-shipped-yet-why","483000321","My order hasn’t shipped yet — why?","

Most orders ship on Thursday or the following Monday, depending on when they’re placed (see How far in advance should I place my order?), and you’ll get tracking by email once your box ships.

Your order may also be waiting because:

An item is out of stock — we’ll email you with options before we ship.

We can’t ship to the address (for example, a PO Box) — we’ll email you for a new address.

We’re running behind — if your ship date changes, we’ll email you the new date.

If it’s been more than a week since you ordered and you haven’t heard from us, email support@deliveredcold.com with your order number.

","CS · page 483000321","Most orders ship on Thursday or the following Monday, depending on when they’re placed (see How far in advance should I place my order?), and you’ll get tracking by email once your box ships. Your order may also be waiting because: An item is out of stock — we’ll email you with options before we ship. We can’t ship to the address (for example, a PO Box) — we’ll email you for a new address. We’re running behind — if your ship date changes, we’ll email you the new date. If it’s been more than a week since you ordered and you haven’t heard from us, email support@deliveredcold.com with your order number.","Most orders ship on Thursday or the following Monday, depending on when they’re placed (see How far in advance should I place my order?), and you’ll…",{"_1080":1494,"_1469":1495,"_1434":1437,"_1103":1496,"_1472":1497,"_1474":1475,"_1141":1476,"_1477":1498,"_1479":42,"_1481":1499,"_1483":1500},"how-do-i-track-my-package","482967553","How do I track my package?","

As soon as your order ships, we’ll email you a tracking link. Click it to see where your package is and when it’s expected. Can’t find the email? Check your spam or promotions folder, or email support@deliveredcold.com with your order number.

","CS · page 482967553","As soon as your order ships, we’ll email you a tracking link. Click it to see where your package is and when it’s expected. Can’t find the email? Check your spam or promotions folder, or email support@deliveredcold.com with your order number.","As soon as your order ships, we’ll email you a tracking link. Click it to see where your package is and when it’s expected. Can’t find the email?…",{"_1080":1502,"_1469":1503,"_1434":1437,"_1103":1504,"_1472":1505,"_1474":1475,"_1141":1476,"_1477":1506,"_1479":1480,"_1481":1507,"_1483":1508},"can-i-ship-to-a-po-box-or-apo-military-address","482574341","Can I ship to a PO Box or APO/military address?","

We can’t deliver to PO Boxes, APO/FPO addresses, Amazon Hubs or lockers, because our food is perishable. If an order comes in with a PO Box, we’ll hold it and email you for a physical address.

We ship to homes, businesses, venues and apartment buildings. Please don’t ship to a USPS, UPS or FedEx facility, where the food may spoil.

Shipping to a hotel, venue or hospital? Include both the recipient’s name and the venue’s name in the address, and let the venue know a perishable package is coming. We can’t be responsible for packages a venue refuses.

","CS · page 482574341","We can’t deliver to PO Boxes, APO/FPO addresses, Amazon Hubs or lockers, because our food is perishable. If an order comes in with a PO Box, we’ll hold it and email you for a physical address. We ship to homes, businesses, venues and apartment buildings. Please don’t ship to a USPS, UPS or FedEx facility, where the food may spoil. Shipping to a hotel, venue or hospital? Include both the recipient’s name and the venue’s name in the address, and let the venue know a perishable package is coming. We can’t be responsible for packages a venue refuses.","We can’t deliver to PO Boxes, APO/FPO addresses, Amazon Hubs or lockers, because our food is perishable. If an order comes in with a PO Box, we’ll…",{"_1080":1510,"_1469":1511,"_1434":1437,"_1103":1512,"_1472":1513,"_1474":1475,"_1141":1476,"_1477":1514,"_1479":1480,"_1481":1515,"_1483":1515},"where-do-you-ship-from-and-which-states-do-you-ship-to","482770974","Where do you ship from, and which states do you ship to?","

We ship from our facility in Central Texas to the contiguous United States. We don’t ship to Alaska or Hawaii.

","CS · page 482770974","We ship from our facility in Central Texas to the contiguous United States. We don’t ship to Alaska or Hawaii.",{"_1080":1517,"_1469":1518,"_1434":1437,"_1103":1519,"_1472":1520,"_1474":1475,"_1141":1476,"_1477":1521,"_1479":1480,"_1481":1522,"_1483":1522},"do-you-ship-internationally","481755140","Do you ship internationally?","

Not at this time — we ship within the United States only.

","CS · page 481755140","Not at this time — we ship within the United States only.",{"_1080":1524,"_1469":1525,"_1434":1437,"_1103":1526,"_1472":1527,"_1474":1475,"_1141":1476,"_1477":1528,"_1479":1480,"_1481":1529,"_1483":1530},"shipping-policies","482181132","Shipping policies","

Delivery dates: our shipping times are estimates, not guarantees. Once your box is with the carrier, weather, high volume and other events can affect delivery. Most carriers deliver between 8 AM and 10 PM, and they decide where to leave a package; we don’t require a signature.

Delays: if your package is late, see My package is late. If a delay leaves your food warm or unsafe, contact us within 72 hours of delivery with photos and we’ll review it case by case.

Busy seasons: around holidays we may ship your order a little earlier or later than estimated, so it arrives in the best condition.

Address changes and cancellations: within 2 hours of placing your order. Please check your shipping details before you order and in your confirmation email.

Returns: we can’t accept returns of perishable food. If something isn’t right, contact us within 72 hours of delivery.

","CS · page 482181132","Delivery dates: our shipping times are estimates, not guarantees. Once your box is with the carrier, weather, high volume and other events can affect delivery. Most carriers deliver between 8 AM and 10 PM, and they decide where to leave a package; we don’t require a signature. Delays: if your package is late, see My package is late. If a delay leaves your food warm or unsafe, contact us within 72 hours of delivery with photos and we’ll review it case by case. Busy seasons: around holidays we may ship your order a little earlier or later than estimated, so it arrives in the best condition. Address changes and cancellations: within 2 hours of placing your order. Please check your shipping details before you order and in your confirmation email. Returns: we can’t accept returns of perishable food. If something isn’t right, contact us within 72 hours of delivery.","Delivery dates: our shipping times are estimates, not guarantees. Once your box is with the carrier, weather, high volume and other events can affect…",{"_1080":1532,"_1469":1533,"_1434":1437,"_1103":1534,"_1472":1535,"_1474":1475,"_1141":1476,"_1477":1536,"_1479":1480,"_1481":1537,"_1483":1538},"can-i-change-my-shipping-address","483131393","Can I change my shipping address?","

Yes — within 2 hours of placing your order. Email support@deliveredcold.com with your order number and the new address as soon as you can.

After 2 hours, your order is already being prepared and we can’t change the address. Once it ships, we can ask the carrier to redirect it, but we can’t guarantee they will. Please double-check your address before you order.

","CS · page 483131393","Yes — within 2 hours of placing your order. Email support@deliveredcold.com with your order number and the new address as soon as you can. After 2 hours, your order is already being prepared and we can’t change the address. Once it ships, we can ask the carrier to redirect it, but we can’t guarantee they will. Please double-check your address before you order.","Yes — within 2 hours of placing your order. Email support@deliveredcold.com with your order number and the new address as soon as you can. After 2…",{"_1080":1540,"_1469":1541,"_1434":1437,"_1103":1542,"_1472":1543,"_1474":1475,"_1141":1476,"_1477":1544,"_1479":1480,"_1481":1545,"_1483":1546},"tracking-says-delivered-but-i-dont-have-my-package","483000329","Tracking says delivered, but I don’t have my package","

Check around your home — porches, side doors, garages, mailrooms and with neighbors.

Confirm the shipping address on your order confirmation.

Carriers sometimes mark a package delivered a little early — wait until the end of the day.

If it still hasn’t turned up by the next business day, email support@deliveredcold.com with your order number. We’ll open an investigation with the carrier and work with you on a resolution.

","CS · page 483000329","Check around your home — porches, side doors, garages, mailrooms and with neighbors. Confirm the shipping address on your order confirmation. Carriers sometimes mark a package delivered a little early — wait until the end of the day. If it still hasn’t turned up by the next business day, email support@deliveredcold.com with your order number. We’ll open an investigation with the carrier and work with you on a resolution.","Check around your home — porches, side doors, garages, mailrooms and with neighbors. Confirm the shipping address on your order confirmation.…",{"_1080":1548,"_1469":1549,"_1434":1437,"_1103":1550,"_1472":1551,"_1474":1475,"_1141":1476,"_1477":1552,"_1479":24,"_1481":1553,"_1483":1554},"how-soon-can-i-expect-my-food-to-arrive","482902017","How soon can I expect my food to arrive?","

Most orders ship on Thursday or Monday (see How far in advance should I place my order?) and arrive 1–3 business days after they ship. Weather, carrier volume and holidays can add a day or two. If your order is delayed, we’ll let you know.

After your order ships, delivery time depends on where you are:

1 day: most of Texas.

2 days: neighboring states across the South and central U.S.

3 days: the rest of the contiguous U.S., including the West Coast, Mountain West, Upper Midwest, Northeast and Florida.

","CS · page 482902017","Most orders ship on Thursday or Monday (see How far in advance should I place my order?) and arrive 1–3 business days after they ship. Weather, carrier volume and holidays can add a day or two. If your order is delayed, we’ll let you know. After your order ships, delivery time depends on where you are: 1 day: most of Texas. 2 days: neighboring states across the South and central U.S. 3 days: the rest of the contiguous U.S., including the West Coast, Mountain West, Upper Midwest, Northeast and Florida.","Most orders ship on Thursday or Monday (see How far in advance should I place my order?) and arrive 1–3 business days after they ship. Weather,…",{"_1080":1556,"_1469":1557,"_1434":1437,"_1103":1558,"_1472":1559,"_1474":1475,"_1141":1476,"_1477":1560,"_1479":12,"_1481":1561,"_1483":1562},"how-is-my-food-packed-and-shipped","482082820","How is my food packed and shipped?","

Every box is packed for the items inside it, so your food arrives fresh. Most items ship frozen with dry ice or ice packs, in an insulated liner or cooler chosen for the season and the distance.

It’s normal for frozen products to partly thaw in transit, as noted on their product pages. Products that need refrigeration are safe to enjoy as long as they arrive cool to the touch. If something arrives warm or you’re unsure it’s safe, see My order arrived thawed or warmer than expected.

Dry ice safety: never touch dry ice with bare hands. Leave it somewhere well ventilated (outdoors is best) to dissipate, or leave it in its wrapping in an empty sink or container to protect your surfaces. Never put dry ice in a sealed container, and keep it away from children and pets.

","CS · page 482082820","Every box is packed for the items inside it, so your food arrives fresh. Most items ship frozen with dry ice or ice packs, in an insulated liner or cooler chosen for the season and the distance. It’s normal for frozen products to partly thaw in transit, as noted on their product pages. Products that need refrigeration are safe to enjoy as long as they arrive cool to the touch. If something arrives warm or you’re unsure it’s safe, see My order arrived thawed or warmer than expected. Dry ice safety: never touch dry ice with bare hands. Leave it somewhere well ventilated (outdoors is best) to dissipate, or leave it in its wrapping in an empty sink or container to protect your surfaces. Never put dry ice in a sealed container, and keep it away from children and pets.","Every box is packed for the items inside it, so your food arrives fresh. Most items ship frozen with dry ice or ice packs, in an insulated liner or…","actionData","errors"]

Shipping & Tracking

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