My package is late

Check your tracking link first — it has the carrier’s latest estimate. Weather and carrier volume sometimes add a day or two.

If your package is more than a day late, or tracking hasn’t moved, email [email protected] with your order number. We’ll check with the carrier and keep you posted. When your package arrives, look it over: if a delay left your food warm or unsafe, send us photos within 72 hours and we’ll make it right (see My order arrived thawed or warmer than expected).