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Shipping & TrackingShip days, arrival, dry ice, tracking16 articlesReturns & the Cold PromiseThawed, damaged, wrong — we make it right4 articlesBuyingPrices, tags, stock, restock6 articlesAccountSign in, password, notifications3 articlesFees & BillingWhat you pay — and don’t2 articlesSellers & the storeWho sells here and how5 articles
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How is my food packed and shipped?At DeliveredCold, each package is meticulously curated, packed, and shipped with precision to cater to the specific requirements of each item. This…Shipping & Tracking · updated Oct 1, 2026How do I track my package?Under Your account › Orders & tracking, or the link in your shipping text. You get a text when it’s on the truck and when it…Shipping & Tracking · updated Sep 30, 2026What do I do with the dry ice?Don’t touch it with bare hands. Leave any remaining piece in the open box somewhere ventilated (a garage or porch) and it evaporates in a few hours.…Shipping & Tracking · updated Sep 30, 2026Why is there a $99 minimum?Every box is packed by hand in our freezer with an insulated liner and dry ice sized for the trip. Below $99, that packing costs more than the food…Fees & Billing · updated Oct 3, 2026What is your return policy?Frozen food can’t come back, so we don’t do returns — we make it right. If something is damaged, thawed, spoiled, missing or wrong, tell us within 72…Returns & the Cold Promise · updated Oct 12, 2026Is there a shipping charge?Not on boxes of $129 or more — Ground shipping is free. Under $129, shipping is a flat $24.99, and you see it before you pay. Every box ships Ground,…Fees & Billing · updated Oct 20, 2026How long will it take to receive my order?Boxes ship Monday to Thursday. Order by 11 am Central on a ship day and your box ships that same day. Most boxes arrive in 1–3 days depending on…Shipping & Tracking · updated Oct 7, 2026
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