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BuyingOrdering, changes, discount codes7 articlesStoreOur sellers, products and packaging7 articlesAccountSigning in and your account1 articlesReturns & RefundsDamaged, thawed or not right — we make it right6 articlesShipping & TrackingShip days, tracking, where we ship11 articlesFees & BillingWhat you pay — and don’t1 articles
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How soon can I expect my food to arrive?Most orders ship on Thursday or Monday (see How far in advance should I place my order?) and arrive 1–3 business days after they ship. Weather,…Shipping & Tracking · updated Oct 28, 2026Order minimum and free shippingOrder minimum: every order must be at least $99 after any discount codes are applied. Free shipping: orders of $129 or more, after discount codes,…Store · updated Oct 28, 2026How is my food packed and shipped?Every box is packed for the items inside it, so your food arrives fresh. Most items ship frozen with dry ice or ice packs, in an insulated liner or…Shipping & Tracking · updated Oct 28, 2026How do I track my package?As soon as your order ships, we’ll email you a tracking link. Click it to see where your package is and when it’s expected. Can’t find the email?…Shipping & Tracking · updated Oct 28, 2026What is your return policy?Because our products are perishable, we can’t accept returns. If something isn’t right with your order, email [email protected] within 72…Returns & Refunds · updated Oct 28, 2026My order arrived thawed or warmer than expectedWe test our packaging throughout the year and adjust it for the season, and it’s normal for frozen items to partly thaw in transit. Products that…Returns & Refunds · updated Oct 28, 2026How far in advance should I place my order?We don’t offer scheduled delivery dates, but here’s what you can expect: Orders placed before 11 AM CT on Wednesday ship on Thursday. Orders placed…Buying · updated Oct 28, 2026
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