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Buying
Ordering, changes, discount codes
I had a problem with my order — what should I do?Email [email protected] within 72 hours of delivery with your order number, what happened and photos where possible. For specific problems,…Buying · updated Oct 28, 2026Can I put my order on hold or change the ship date?Ship-date changes and holds can be requested within 2 hours of placing your order — email [email protected] with your order number and the…Buying · updated Oct 28, 2026Can I modify or cancel my order?Yes, within 2 hours of placing your order. Email [email protected] with your order number and what you’d like to change or cancel. Cancelled…Buying · updated Oct 28, 2026Wrong, missing or substituted itemsMissing items: check the whole box first — items are sometimes packed under the liner or ice packs. If something is still missing, email…Buying · updated Oct 28, 2026Is my personal and payment information secure?Our store runs on Shopify, which is used by millions of businesses worldwide and is certified PCI DSS Level 1 — the highest standard for handling…Buying · updated Oct 28, 2026How do discount codes work?Enter your code in the discount code box at checkout. Codes aren’t applied automatically. Your order must still be at least $99 after the code is…Buying · updated Oct 28, 2026How far in advance should I place my order?We don’t offer scheduled delivery dates, but here’s what you can expect: Orders placed before 11 AM CT on Wednesday ship on Thursday. Orders placed…Buying · updated Oct 28, 2026
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