Wrong, missing or substituted items

Missing items: check the whole box first — items are sometimes packed under the liner or ice packs. If something is still missing, email [email protected] with your order number and the missing items, and we’ll reship or refund them.

Wrong items or flavors: email us with your order number and a photo of what you received. There’s no need to send anything back — the items are perishable, so please keep them. We’ll send the correct items or refund them.

Substitutions: we never substitute an item without asking. If something in your order runs out before it ships, we’ll email you first with options — a similar item or a refund for that item.