How is my food packed and shipped?

Every box is packed for the items inside it, so your food arrives fresh. Most items ship frozen with dry ice or ice packs, in an insulated liner or cooler chosen for the season and the distance.

It’s normal for frozen products to partly thaw in transit, as noted on their product pages. Products that need refrigeration are safe to enjoy as long as they arrive cool to the touch. If something arrives warm or you’re unsure it’s safe, see My order arrived thawed or warmer than expected.

Dry ice safety: never touch dry ice with bare hands. Leave it somewhere well ventilated (outdoors is best) to dissipate, or leave it in its wrapping in an empty sink or container to protect your surfaces. Never put dry ice in a sealed container, and keep it away from children and pets.