Shipping policies

Delivery dates: our shipping times are estimates, not guarantees. Once your box is with the carrier, weather, high volume and other events can affect delivery. Most carriers deliver between 8 AM and 10 PM, and they decide where to leave a package; we don’t require a signature.

Delays: if your package is late, see My package is late. If a delay leaves your food warm or unsafe, contact us within 72 hours of delivery with photos and we’ll review it case by case.

Busy seasons: around holidays we may ship your order a little earlier or later than estimated, so it arrives in the best condition.

Address changes and cancellations: within 2 hours of placing your order. Please check your shipping details before you order and in your confirmation email.

Returns: we can’t accept returns of perishable food. If something isn’t right, contact us within 72 hours of delivery.