DeliveredMy order arrived damaged
If your box or items arrived damaged — a crushed box, torn packaging, broken items:
Take photos of the outside of the box, the packaging and the damaged items.
Email [email protected] within 72 hours of delivery with your order number and the photos.
We’ll review it and, depending on what happened, reship or refund the damaged items. If the carrier damaged your package, the photos also help us file a claim with them.
Was this helpful?