Shipping & Tracking
Can I modify or cancel my order?

We completely understand that plans can unexpectedly shift. If you find the need to modify or cancel your order, you have a 2-hour window from the time of placing the order to do so. Simply contact our dedicated support team at, and we'll make every effort to assist you. It's important to keep in mind that, due to the complexities of our logistics, making changes later than the specified window may not always be feasible. We appreciate your understanding.

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How far in advance should I place my order and schedule for delivery?

Want to request specific delivery dates? While we don't currently offer that option, we can expedite your order!

Here's how it works:

  • Orders placed before 11 am Thursday will ship the same day.
  • Orders placed after 11 am Thursday will ship on Monday.
  • Delivery typically takes 1-3 business days after shipment.

Please note that we can't guarantee specific delivery dates at this time. However, this information should give you a good estimate of when to expect your order.

If you have any questions or need further assistance, please don't hesitate to contact our support team at

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How is my food packed and shipped?

At DeliveredCold, each package is meticulously curated, packed, and shipped with precision to cater to the specific requirements of each item. This ensures that the freshest and most delicious food is delivered right to your doorstep.

It's important to note that, in most cases, our frozen products may partially or fully thaw during transit. However, rest assured that our products requiring refrigeration are safe to enjoy as long as they arrive cool to the touch.

The majority of our items are shipped frozen, typically with the inclusion of dry ice or ice packs. Despite these precautions, there is still a possibility of thawing during transit.

When it comes to disposing of dry ice, please handle it with care. You can leave dry ice outside on the sidewalk, where it will often dissipate quickly if exposed to the sun. Alternatively, if left in its plastic or paper wrappings, dry ice can be placed in a sink or container to avoid any damage to surfaces. It's crucial to avoid direct contact with dry ice, so please refrain from touching it directly.

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How do I know if my personal and credit card information is secure?

DeliveredCold uses the Shopify eCommerce platform, which is used by over 600 thousand merchants worldwide.

Shopify is designed to have the PCI level 1 compliant for credit card processing. This means this platform has already adhered to the highest standards of server compliance and, at the same time, the highest standards in the world on payment processing.

Rest assured, Shopify has implemented a range of security measures to protect your data within our ecosystem. These measures include limiting login attempts to prevent unauthorized access. Additionally, as an app developer on Shopify, we (DeliveredCold) only access the specific data required to run our apps. This ensures that your information is handled with the utmost care and security.

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How soon can I expect my delicious food to arrive?

We're eager to get your Delivered Cold goodies to you as quickly as possible! Below is an image showing our standard delivery timeframes based on your location. Remember, these are estimates, and unforeseen circumstances like weather or shipping delays might add a few extra days (we'll keep you updated if that happens!).

Just a heads-up: We ship orders Monday through Thursday. So, if you place your order before noon CST, it'll be on its way that same day! Otherwise, it'll hop on the next available delivery truck.

Here's a tip: Check out the estimated delivery times in the image before you finalize your order, so you can plan your yummy snack attacks accordingly!

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How do I track my package?

No need to play hide-and-seek with your Delivered Cold goodies! Once your order is on its way, we'll send you a special tracking link. Just click on it to see the exact location of your package and its estimated arrival time. Don't worry, we'll also send a copy of the tracking information to the email address on your account, so you always have it handy. Now you can sit back, relax, and get ready to welcome your delicious treats with open arms (and maybe an empty stomach)!

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